FAQ

Allergen Statement
All products are processed in a facility that also processes wheat, milk, soy, peanuts, almonds, tree nuts and dairy. Please be advised that cross contamination may occur. We use cattle derived gelatin, please be advised it is Not Certified Kosher.

Do you create custom flavors? 
For larger orders for special events, it's possible, yes! Just reach out to discuss options and availability to info@hvmc.com! 

Why are there differences in color, shapes, and sizes?
Our marshmallows display some natural variance in shape, size, and color due to them being lovingly handmade and using all natural ingredients and flavorings.

How long will the marshmallows last?
To maintain freshness, your marshmallows should be stored in a cool, dark place and can be refrigerated to maximize shelf life. Just remove from fridge and allow to come to room temperature and they’re as good as new. If kept in original packaging, the shelf life is 3-6 months. After opening (and you don’t happen to eat them all right away!) keep product in an air tight container for maximum freshness. The marshmallows will harden with time and exposure to air. As this being a perishable item, we will not accept returns or exchanges.

Production & Shipping Time
All orders are made fresh and therefore, we request 2-3 days production time prior to shipping your order. We don’t ship internationally or to P.O Boxes. The arrival date depends on the method of shipping that you’ve selected and is up to the carrier. We ship all of products through USPS Priority Mail. HVMC will not assume responsibility or refund charges for orders that are delayed in transit due to the carrier, as these delays are entirely out of our control.

We do not currently ship on national holidays or weekends. Need something in a hurry? Please contact us at info@hvmc.com.

Are you currently able to ship to Military addresses (APO/FPO)? 
Unfortunately, we cannot ship to APO or FPO addresses at this time. 

Still have questions? 
We’d love to hear from you. Give us a shout!